Privacy Policy — RoofRouter (MALIBU AI LLC)

Privacy Policy — RoofRouter (MALIBU AI LLC)

Effective Date: January 27, 2026
Business: Malibu AI LLC, DBA RoofRouter (“RoofRouter,” “we,” “us,” “our”)
Support Email: [email protected]
Support Phone: +1 (747) 279-4971
Governing State: California, USA

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit forms (including booking a call), or communicate with us.

1) Information We Collect

Information you provide

Name, email address, phone number

Business name and any details you submit through forms (including booking details and notes)

Communications you send to us (emails, messages, call-related information you provide)

Information collected automatically

Device and browser details (such as IP address, browser type)

Usage data (pages viewed, time spent, referring/exit pages)

Cookies and similar technologies used for site functionality and analytics

2) How We Use Information

We use information to:

Provide and operate our website and respond to inquiries

Schedule calls/appointments and provide related support

Send service-related communications (including appointment confirmations, reminders, and scheduling updates) consistent with your consent and applicable law

Improve our website and customer experience

Help prevent fraud, misuse, and security incidents

Comply with legal obligations and enforce our Terms

3) Text Messaging and Mobile Information (Important)

If you opt in to receive SMS/text messages from RoofRouter, we may send appointment confirmations, reminders, scheduling updates, and service-related notifications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

If this Privacy Policy describes sharing personal information in other sections, then:
All categories described exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

4) How We Share Information

We may share information in limited circumstances, including:

Service providers who help us run our business (e.g., website hosting, scheduling tools, analytics, customer support systems, messaging providers). These providers may process data only to perform services for us.

Legal/compliance when required by law or to protect rights, safety, and security

Business transfers if we are involved in a merger, acquisition, restructuring, or asset sale (information may be transferred as part of that transaction)

We do not rent or sell your personal information for third-party marketing.

5) Cookies and Analytics

We may use cookies and similar technologies to:

Enable core site functions

Understand how visitors use the site and improve performance

You can adjust cookie settings in your browser. Disabling cookies may affect some site features.

6) Data Retention

We keep personal information only as long as reasonably necessary to fulfill the purposes described in this policy, including operational needs, dispute resolution, and legal/compliance requirements.

7) Data Security

We use reasonable safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Your Choices and Rights

You may:

Request access, correction, or deletion of your personal information by contacting [email protected]

Opt out of marketing emails (if any) using unsubscribe links in those emails

SMS choices

To stop receiving texts, reply STOP at any time

For help, reply HELP or contact [email protected] / +1 (747) 279-4971

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date above will reflect the most recent version. Continued use of the website after changes means you accept the updated policy.

11) Contact Us

If you have questions about this Privacy Policy or privacy requests, contact:
[email protected]
+1 (747) 279-4971